Frequently Asked Questions

Simply browse our collection, select the items you love, and click 'Add to Cart'. When you're ready, proceed to checkout where you can securely complete your purchase through Shopify's payment system. We accept all major credit cards, PayPal, and Apple Pay.

We process orders quickly to ensure fast delivery, but if you need to make changes, please contact us at hello@madeforinteriors.co.uk within 2 hours of placing your order. After this window, we may not be able to make modifications as your order may already be in production or shipped.

Absolutely. All payments are processed through Shopify's secure payment gateway, which uses industry-standard SSL encryption. We never store your full credit card details on our servers.

Yes! We offer free standard shipping on all orders within the United Kingdom. International shipping is available at checkout for an additional fee, calculated based on your location.

UK orders typically arrive within 3-5 business days. International orders can take 7-14 business days depending on the destination. Please note that handmade items may require additional production time of 1-2 weeks during busy periods.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. You can see the exact shipping cost at checkout before completing your purchase.

Once your order ships, you'll receive an email with tracking information. You can use this to monitor your package's journey to your doorstep.

Yes, every single item in our collection is genuinely handcrafted by skilled artisans. Our wool tapestries are hand-stitched in Kashmir using traditional techniques passed down through generations. Our leather balloons are individually hand-stitched by craftspeople. This means each piece is unique with slight variations that add to its character.

Our tapestries are made from 100% Kashmiri wool, known for its softness and durability. Our leather balloons use high-quality genuine leather with hand-woven rattan baskets. We prioritize natural, sustainable materials wherever possible.

We recommend spot cleaning with a damp cloth for minor marks. For deeper cleaning, professional dry cleaning is best. Avoid direct sunlight to prevent fading, and store in a cool, dry place. The wool is naturally resistant to dust and dirt.

Yes, and that's part of the beauty! Since each item is handmade, there may be slight variations in color, size, and pattern. These small differences make your piece truly one-of-a-kind and are not considered defects.

We offer a 30-day return policy for unused items in their original condition. If you're not completely satisfied with your purchase, contact us at hello@madeforinteriors.co.uk to arrange a return. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

Yes! If you'd like to exchange an item for a different product, please contact us within 30 days of receiving your order. We'll guide you through the exchange process.

We take great care in packaging our products, but if your item arrives damaged, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.

Made For Interiors UK is based in Chester, England. While our products are crafted by artisans in Kashmir, India, all customer service and shipping operations are handled from the UK.

We work directly with artisan families in Kashmir, cutting out middlemen to ensure fair wages. We pay above-market rates and maintain long-term relationships with our craftspeople. A portion of every sale goes back to supporting their communities.

Currently, we operate exclusively online, which allows us to offer competitive prices while maintaining our commitment to quality and ethical sourcing. You can shop our full collection right here on our website.